Frequent question: What does Patagonia do with returns?

Are returns free to Patagonia?

Returns and Repairs

If something isn’t working for you, we want to help. We accept returns—both current season and sale items—for a flat-rate fee of C$19.

Does Patagonia pay return shipping?

We’ll waive the shipping fee on your new order and provide you with a free shipping label to return your original order. If you’d like to ship it back, we offer a $5 flat rate return shipping label that includes tracking and insurance.

Can I return worn wear to Patagonia?

We are not able to accept Patagonia Provisions or Worn Wear returns on Patagonia.com. Please visit Patagonia Provisions or Worn Wear directly to start your return.

How long do you have to return something at Patagonia?

Returns are accepted within 90 days of purchase. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not meet your expectations, you may contact Customer Service within 90 days of the purchase date for a refund.

Does Patagonia fix holes?

Small holes or tears can be permanently fixed with gear patches. We’re happy to send you a Tenacious Tape® patch kit!

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Who delivers for Patagonia?

We ship by Purolator Ground and offer FREE Shipping on all orders over $100. When Purolator is closed for a Canadian Holiday, Elements Inc. will ship within 2 business days after the Holiday. If you prefer to receive your order quicker, please call us at 1-604-382-2283 for a Purolator Express shipping quote.

Does Patagonia run small?

Yes, Patagonia jackets do run small and tight especially the slim fit. That’s why it is recommended to size up the jacket from small to medium or large.

Will Patagonia repair other brands?

If you’ve ripped or otherwise messed up your pricey Patagonia puffy jacket or any other piece of gear they make, the outdoor brand will take it back and repair it for you. They’ll also accept unwanted garments if you’re no longer trying to put out the, “I might be headed into the backcountry after work” vibe.

Are Prana returns free?

We offer free return shipping and outgoing shipping for exchanges. If you return your merchandise within 60 days of the ship date with the original retail receipt or online packing slip, we will issue a refund to the original form of payment at the original selling price.

Where can I return Patagonia?

Patagonia stores are happy to accept your returns or help out with an exchange! To find a store near you, use our Store Locator and look for the Patagonia-owned stores in orange. Please bring the invoice/packing slip that came with your order and original form of payment (credit/debit card) if available.

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How long do Patagonia repairs take?

At Patagonia, our business is building the best product. If something isn’t working for you, we want to help. Choose an option below to get started. Please note, it may take up to 3 weeks to process your return and 4–6 weeks to complete your repair from the date you ship it to us.

How fast does Patagonia worn wear ship?

Ships in 1-2 business days. For all orders placed on our US website for delivery to the international locations above, your order will be shipped using UPS Worldwide Expedited from: Patagonia, 8550 White Fir St., Reno, NV, 89523, United States.